Policies & Information

  • Second Floor Lobby Games

Reservations

Reservations may be made through our website or by calling (920) 387-5858 during regular business hours. A valid credit card is required to hold your reservation in advance. The hotel reserves guest rooms by room type only. We will make every effort to accommodate requests for specific guest rooms, but they cannot be guaranteed. Our cancellation policy is 48 hours from the time of check-in (3:00pm) on the date of your scheduled arrival. Cancellation of reserved room nights within 48 hours and no-shows will incur a charge for applicable overnight lodging rates plus tax. Group reservations of three rooms or more will require a non-refundable 50% deposit. All rooms rates are based upon double occupancy. The charge for additional guests is $25 per person. There is no additional charge for children under 4 years of age. Minimum stay requirements, which are only in place during peak holidays and events, are restricted to three nights or less. In order to assure the long term viability of this national historic landmark, our guests pay a nightly Historic Preservation Fee of $3.19 to help preserve the building’s historic features.

Arrival & Departure

Check-in time is 3:00pm, and checkout is 11:00am. We will make every effort to accommodate requests for exceptions to these times, but it may not be possible due to the normal course of business. If you would like to arrive early and your room is unavailable, or you would like to linger into the afternoon after checkout, we will gladly store your luggage for you on property.

Non-Smoking Property

The entire hotel, including the restaurant and bar facilities, is a smoke-free environment. If the presence of smoke is detected inside your guest room during or immediately after your stay, you will be charged a deep cleaning fee of $200 to completely eliminate smoking odor in consideration of future guests. Should you choose to smoke outdoors, please maintain a minimum of 25 feet from the hotel building in observance of fire & life safety code.

Pet Policy

Select guest rooms have been designated as pet-friendly rooms for a dog or cat under 50 lbs. A pet-friendly room must be specifically requested and available for reservations in order to accommodate pet travel. Pets will not be permitted to stay in non-designated rooms under any circumstances, in consideration of other guests with allergies. Pet owners must review and sign an acknowledgement & consent form and agree to a $30 pet cleaning fee. This is not an exhaustive list of conditions, and as such, pet owners should review the acknowledgement & consent form below prior to making reservations.

Accessibility

An ADA accessible entrance is available from Williams Street. Please call (920) 387-5858 in advance of your arrival for assistance. The hotel is equipped with elevator service to all floors.